We don't try to talk every customer into a new door. If the frame is square, the track is salvageable, and the spring is the only thing gone, we replace the spring and leave the rest alone. We only recommend a full replacement when the track, springs, and opener are all near end of life at the same time, or when the panel itself is dented or rotted beyond saving.
We are based out of Rolling Meadows and work the surrounding towns within roughly a ten-to-fourteen mile stretch: Inverness, Prospect Heights, and Itasca at around five to seven miles out; South Barrington, Deer Park, Roselle, and Kildeer a bit further; Wood Dale, Long Grove, and Bensenville in the eight-to-nine mile range; and out to Bloomingdale, Riverwoods, Rosemont, Lincolnshire, Barrington Hills, North Barrington, Schiller Park, Hawthorn Woods, Bannockburn, East Dundee, Lake Barrington, Franklin Park, Golf, Northlake, Fox River Grove, Mettawa, Northfield, Villa Park, Harwood Heights, and Stone Park at the outer edge, ten to fourteen miles from home base.
Across that service area there are roughly 295,477 households and about 155,702 owner-occupied houses, which is a lot of garages built in the same handful of decades, with the same handful of failure points. Running trucks from one Rolling Meadows base instead of a storefront in every town is the whole point: the tech at your door has likely worked a near-identical 1960s-70s door a few streets away the same week. If you are outside that stretch, call anyway - distance isn't always a hard line, it just affects how fast we can get there.